FAQ

Frequently asked questions

Products & Orders

How do I hang the Koa Hawaiian Island Chain?


1. Choosing the wall space to hang Islands. Depending on the size of the wall will determine space between each of the 8 islands. 2. Google the Hawaiian Island chain Atlas to see relative distance between each of the Islands and the angle of placement. 3. Have some tape ( preferably painter's blue tape) to mark where each Island should go. 4. Use a nail or small screw to hang each Island on the wall




What's the difference between Natural Oil and Satin Lacquer finishes?


Natural Oil finish will give the Koa wood a natural matte appearance. Satin Lacquer finish will give the koa wood more of a shiny appearance.




How long does shipping take?


Please allow 2-3 days for processing before shipment. We ship USPS Priority Mail so it is estimated to take 3-5 business days for delivery. We’ll email you when your items have been shipped. Contact the artist if you have any questions.




Do you do custom orders?


Yes, please contact the artist if you would like a custom order.




Is there special pricing on bulk orders?


Please contact the artist for bulk orders or bulk shipping rates.





Policies

Refund and Return Policy


EFFECTIVE: August 1, 2021 RETURNS:
If you are not entirely satisfied with your purchase, you have 15 calendar days to return the item from the date your received it.
To be eligible for return, your item must be in the same condition as you received it.
Your item needs to be sent back in the same or similar packaging along with proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. REFUNDS:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days depending on your card issuer’s policies. CANCELLATION:
To cancel an order contact the artist via email or phone within 24 hours of placing the order.




Website Terms and Conditions


EFFECTIVE: August 1, 2021 This website is owned and operated by Kalai Koa Woods / artist Greg Eaves. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Hawaiian Koa Wood Art and Products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Kalai Koa Woods / Greg Eaves. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. To the maximum extent permitted by applicable law, in no event shall Kalai Koa Woods / Greg Eaves, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. You agree to indemnify and hold Kalai Koa Woods / Greg Eaves harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. To the maximum extent permitted by applicable law, Kalai Koa Woods / Greg Eaves assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.




Privacy Policy


EFFECTIVE: August 1, 2021 We receive, collect and store any information you enter on our website or provide us in any other way to process your online transactions. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information through our payment processors), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for processing the order only. We collect such Non-personal and Personal Information for the following purposes: -To provide and operate the Services; -To provide our Users with ongoing customer assistance and technical support; -To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; -To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; -To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you don’t want us to process your data anymore, please contact us at kalaikoawoods@gmail.com. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.




Shipping Policy


EFFECTIVE: August 1, 2021 PROCESSING TIME: We’ll let you know when your items have been shipped. Please allow 2-3 days for processing before shipment. Please contact us for any questions. SHIPPING:
We ship all of our items USPS Priority Mail please allow for 3-5 business days for delivery. We will provide you with a tracking number when the order is fulfilled. Certain items (like our furniture products) cannot be shipped and are labeled "Oahu Pickup Only." Please contact us before placing an order for these items. You will be accessed the credit card processing fee (3%) of the item if you purchased it and cannot pick it up. SPECIAL ORDERS:
Some items are labeled "Special Order," please contact the artist before purchasing these to know the timeframe of the order. Most special orders take 2-3 weeks before they are fulfilled and shipped. OUT OF STOCK ITEMS:
If an item is out of stock, the artist will contact you with more information.





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